Refund policy
RETURNS
Our return policy lasts 30 days. If 30 days have passed since your purchase, unfortunately, we can’t offer you a refund or exchange.
To be eligible for a return, your item must be unused and in the same condition as when you received it. It must also be in the original packaging.
Several types of goods are non-returnable, including perishable items such as food, flowers, newspapers, or magazines. We also do not accept returns for intimate or sanitary products, hazardous materials, or flammable liquids or gases.
Non-returnable items include (but are not limited to):
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Gift cards
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Downloadable software products
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Some health and personal care items
To complete your return, we require a receipt or proof of purchase.
Do not return your purchase to the manufacturer.
Partial refunds (if applicable)
Partial refunds may be granted in the following cases:
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Any book with obvious signs of use
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CD, DVD, VHS tape, software, video game, cassette tape, or vinyl record that has been opened
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Any item not in its original condition, damaged, or missing parts for reasons not due to our error
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Any item returned more than 30 days after delivery
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item.
We will also inform you whether your refund has been approved or denied.
If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within a certain number of days.
Late or missing refunds (if applicable)
If you haven’t received your refund yet:
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First, check your bank account again.
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Then contact your credit card company — it may take some time before your refund is officially posted.
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Next, contact your bank — processing time is often required.
If you’ve done all of this and still haven’t received your refund, please contact us at support@licicom.com.
Sale items (if applicable)
Only regular-priced items may be refunded. Unfortunately, sale items cannot be refunded.
Exchanges (if applicable)
We only replace items if they are defective or damaged.
If you need to exchange an item for the same one, email us at support@licicom.com and send the item to:
Customer Service Department
DF, 01000, Mexico
(Exact return address will be provided during the return process.)
Gifts
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return.
Once the returned item is received, a gift certificate will be emailed to you.
If the item wasn’t marked as a gift when purchased, or the gift sender had the order shipped to themselves before giving it to you, the refund will be sent to the gift giver, and they will be notified of the return.
Shipping
To return your product, you should mail it to:
Customer Service Department
DF, 01000, Mexico
You will be responsible for paying your own shipping costs for returning your item. Shipping costs are non-refundable.
If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on your location, the time it may take for your exchanged product to reach you may vary.
If you are returning an item valued over $75, we recommend using a trackable shipping service or purchasing shipping insurance. We cannot guarantee that we will receive your returned item.
🔒 Important Note:
This site operates under an e-commerce model with no in-person customer service. All support is handled exclusively through digital channels. The address provided is not a physical location for returns or visits.